Frequently Asked Questions

No shows and last minute cancellations have huge effects on our small business. It means clients can not book these spots, and both therapists, and clients are inconvenienced. 

Therefore we require a 50% deposit for all bookings. This booking fee can be redeemed for your booking at the time, or rolled over to secure your next appointment when rebooking in the salon. 

We understand sometimes you need to change your booking. However, we kindly request 24 hours notice to reschedule or cancel so we can offer this slot to another client. By providing us notice, your deposit will be held as a credit note under your name for use in the future with no expiry on treatments. We do not offer refunds for online, or in salon bookings. 

If you do not provide us with 24 hour notice, or there is a no show, your deposit will be fortified to compensate for our loss of time.

 Deposits cannot be transferred between individuals, or used on products. 

If you are using a Glam Gift Certificate, this will be used to secure your booking, following the same policy. 

We appreciate our policy being respected, and stick strongly by this. 

~ Thank you, Glam.

We encourage you to book in advance. The demand is high when it comes to serving our treatments. Treatments over an hour or more require a deposit to secure the booking. Please note we do not take bookings without a credit card or deposit.

SMS reminders are sent to your mobile to confirm your booking 2 days before your scheduled appointment.

Please let us know if you have any medical conditions that may affect your treatment.

We ask that everyone who remembers to switch of their mobile phone to keep a relaxed vibe in the salon.

We suggest all spray tanners wear comfortable, loose fitting dark clothing to allow the tan to dry at its best. We recommend for waxing, not to wear your latest set of lingerie. For feet treatments we recommend open toed shoes. For any other treatments we recommend whatever you wish.

VIP Club Offers entitle the user to upgrade offers in store and will be confirmed at the time of your booking whether that be in-store, online bookings or over the telephone.

On your first visit please arrive at least 10  minutes early to check in and unwind. Relax…. Have a coffee in our waiting area if you like? This allows us to welcome you to our salon and obtain required information. All information is kept strictly confidential and will not be shared with any third party. Late arrivals will require all treatments to either be cut short of scheduled time or in some cases we may have to reschedule.

Please let us know. We don’t want our treatment times going to waste and we don’t want others to miss out on an opportunity to experience what we offer. If you need to cancel an appointment, please do this within 24 hours notice to avoid losing any deposit.

Please use our contact form for general enquires, or call us on (03) 9370 0955..otherwise you can book online! it is that easy!

By joining our e-mail list, you will benefit from receiving instant Glam Dollars to spend in store, receive email only deals and promotions every month. You can also join us on Facebook and follow us on Instagram through our website.

We accept VISA, Mastercard, EFTPOS, Glam Gift Vouchers, and yes of course cash. NO AMEX. Please note: We have a $20 EFTPOS limit & eftpos surcharge for credit card and paypass transactions due to bank fee increases. We do not hold any card details on our system. 

We do not refund products due to a change of mind or products that have been used or opened. We will only provide a refund if you have a reaction to a product with photos provided. Upon return we will need you to fill out paperwork to send back to the skincare company, along with the photos.

We encourage all feedback so that we can continually strive to serve YOU are clients better. Email us on our website info@glambeautybar.com to ensure you feel comfortable letting us know what you think, feel and anything and everything when it comes to our salon and service to you.

If you wish to apply for a position at Glam Beauty Bar, please send your resume and an original cover letter to us. You can send your application to: info@glambeautybar.com

All gift vouchers are beautifully wrapped and ready to give. Purchase online at glambeautybar.com or by phone (03) 9370 0955 with E-Voucher, Express Post and Courier delivery options available. Spread the love with a Glam Gift Voucher for that someone special. We can make the Glam Gift Voucher for any amount or service. Vouchers are redeemable for any treatment and valid for 36 months from date of purchase. Our vouchers are transferable but non-refundable. Purchase in store or online.

Please note that all pricing was accurate at time of printing. Treatments and Prices are subject to change without notice.

Gift vouchers can only be used on treatments only. Gift Vouchers are not replaced if lost or stolen so please place them in a safe place!

Marketing Vouchers can only be used when spending $25 or more in salon, Monday to Friday. We do not extend or replace marketing vouchers. We do not keep, or re send marketing vouchers. Marketing Vouchers can not be used with specials, or additional vouchers or given to another person to use in liu of yourself. If you have not visited the salon within a 9 month period, you will be automatically from our ‘loyalty program’. We offer this rewards program to our ongoing loyal supporting clientele, to say thank you.

As per salon policy, all services an hour or more require a fifty per cent deposit. This deposit is non-refundable. If you need to cancel, please do this within a 24 hour period by notifying us via 9370 0955 & leaving a voice message. Deposits will be placed as a credit note, under your client card on our computer system with no expiry. 

Cancellations outside of this time frame, or a ‘no show’, may result in a loss of deposit to cover our therapists time. 

‘No shows’ to our salon will result in that service being paid before booking into the salon again. 

We hope you respect our polices, as we respect and care for our clients.