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COVID19 UPDATE JANUARY 2022

Lets face it: At the moment its safe to say 1 in 13 Melbournians have COVID?  
Which means close contacts and isolation periods up to 7 days…
It is hard for businesses, and it is also not a way to plan your schedule.

Until things start to settle we are temporarily changing our booking policy & salon protocol which we hope our clients understand, trust and respect:  

1) If you want to cancel because you are hungover, or your friend called you up to go to the beach please be kind and respect the fact that we have held your appointment for you as well as booked our therapists time for you – so please come in! 

2) If you are a close contact, have to isolate or have COVID symptoms please call us ASAP to reschedule. Please do not wait until you get your test results. We will waive your cancellation fee, and send you our love while you focus on getting better. 

3) Please wear a facial mask upon arrival, & wash/sanitise your hands prior to your treatment.

4) Ongoing rewards are stopped until further notice. We do not know when we will be starting them again.

5) How things are at the moment, we can only see vaccinated clients (and once mandates change in time, unvaccinated clients. Things are forever changing as we know and we do respect everyone’s choices) We hope everyone respects and appreciates the difficulties of this mandate & continue to be supportive & understanding towards our little salon & workers. Clients must provide evidence upon arrival of double vaccination. Please attach this to the app, or screenshot the certificate so it is displayed on your mobile. This will be noted on your client card, so you will not need to present this every time you visit 😊

6) Due to the case numbers rising, there may be therapist shortages and we hope our clients understand if we need to move their appointments back or close. We will give as much notice as possible.

Thank you for your support! To check out our booking policy please view below

Love Glam Beauty Bar & Skin Clinic, Moonee Ponds xx 

 

BOOKING POLICY 2022

No shows and last minute cancellations have huge effects on our small business. It means clients can not book these spots, and both therapists, and clients are inconvenienced. 

Therefore we require a 50% deposit for all bookings. This booking fee can be redeemed for your booking at the time, or rolled over to secure your next appointment when rebooking in the salon. 

Deposits made in salon or online, are non-refundable. 

We understand sometimes you need to change your booking. However, we kindly request 24 hours notice to reschedule or cancel so we can offer this slot to another client. By providing us notice, your deposit will be held as a credit note under your name for use in the future with no expiry on treatments. We do not offer refunds for online, or in salon bookings. 

If you do not provide us with 24 hour notice, or there is a no show, your deposit will be fortified to compensate for our loss of time.

 Deposits cannot be transferred between individuals, or used on products. 

If you are using a Glam Gift Certificate, this will be used to secure your booking, following the same policy. 

We appreciate our policy being respected, and stick strongly by this. 

After Lockdown 0.6 ending in October 2021, We will not be redeeming & marking rewards or marketing gift vouchers until further notice. 

~ Thank you for understanding, Glam.

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